Question 1

How quickly can you fix my stuck doors?

Accepted Answer

At Garage Door Steilacoom, we understand that a stuck garage door is more than just an inconvenience – it's a security concern and can disrupt your entire day. That's why we offer same-day service for most stuck door issues.  For non-emergency situations, we typically respond within 2-4 hours during regular business hours. Our fully-stocked service vehicles carry the most common replacement parts, including springs, cables, rollers, and opener components, so we can usually complete repairs in a single visit.  For true emergencies – like being locked out of your garage or a door that won't close and leaves your home unsecured – we offer 24/7 emergency service with priority response times. When you call our emergency line, you'll speak directly with a dispatcher who can have a technician on their way within the hour.  We've been serving the Steilacoom and Tacoma area for over 28+ years, which means we know the local streets and can reach most locations quickly. Our goal is to get your door working safely and smoothly as fast as possible, without cutting corners on quality.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several common issues, and understanding the cause helps determine the right solution:  Broken Springs: This is the most common cause of stuck garage doors. Torsion springs typically last 10,000-15,000 cycles, and when they break, the door becomes extremely heavy and difficult to open.  Worn or Damaged Rollers: Rollers guide your door along the tracks. Over time, they can wear out, crack, or accumulate debris causing the door to stick.  Track Misalignment: The metal tracks on either side of your door can become bent, warped, or misaligned due to impacts, temperature changes, or loose hardware.  Cable Problems: Garage door cables work with the springs to lift the door. Frayed or broken cables can cause uneven lifting or complete failure to open.  Opener Issues: If your door moves manually but not with the opener, the problem might be with the motor, sensors, or remote.  Weather and Temperature: Pacific Northwest weather can cause metal tracks to contract and expand, lubricants to thicken in cold weather, and seals to become stiff.  Lack of Maintenance: Many stuck door issues can be prevented with annual maintenance. Our technicians carry a 2-Year-year warranty on all repairs.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer 0% APR financing for up to 12 months for qualified buyers, extended payment plans up to 60 months, 10% senior and military discounts, and a price match guarantee.  Every steel door installation includes removal of your old door, professional installation by certified technicians, new weatherstripping, opener adjustment, full safety testing, and our 2-Year-year warranty.  We provide free, no-obligation estimates. Call us at (253) 733-2116 to discuss financing options.

Question 4

What brands of garage doors do you service?

Accepted Answer

As a Brand Authorized service center, we service ALL major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Northwest Door, Raynor, Martin Door, and openers from LiftMaster, Chamberlain, Genie, Craftsman, Linear, and Marantec.  Even if your door is from a manufacturer we haven't listed, we can almost certainly service it. Our trucks carry universal replacement parts, and we have access to OEM parts for virtually every brand.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, though twice yearly is ideal – before summer and winter. Annual maintenance includes complete inspection, lubrication, hardware tightening, spring tension adjustment, safety sensor testing, and opener inspection.  Signs you need immediate service include unusual noises, uneven movement, gaps in weatherstripping, or a remote that stops working. Regular maintenance extends the life of your door by years and prevents costly emergency repairs.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All technicians hold current contractor licenses, we carry $2 million general liability insurance and workers' compensation. Our technicians are Master Technician Certified through IDA, Brand Authorized, OSHA safety trained, and background checked.  We maintain a BBB A+ rating and have served 7954+ satisfied customers over 28+ years.

Question 7

What warranty do you offer on repairs and installations?

Accepted Answer

We offer a 2-Year-year labor warranty on all work, manufacturer parts warranties (typically 1-5 years), and a money-back satisfaction guarantee. New door installations include both the manufacturer's product warranty plus our labor warranty.  We document every service call with photos and detailed notes for easy warranty claims. Simply call us and reference your original service date.

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